Keep the Customer Happy

“There has been class warfare going on. It’s just that my class is winning. And my class isn’t just winning, I mean we’re killing them.” Warren Buffett

Have you seen this We are the 53 percent website yet? The hard-working 53% sticking it to the 47% “whiners”? Somehow, in this country, it’s considered a badge of honor to suffer, to work oneself to the bone, to work two jobs and call those who are not “ok” with such a state of affairs “whiners”. These 53% are completely missing the point. The point is: it’s ok to work hard and make sacrifices in order to succeed not in order to get by. From those pictures I can tell that they are just scraping by, barely holding their head above water, and proud of it. Look, they are good folks, no doubt, but just because they are ok with being abused doesn’t mean all others should do the same. What about the disabled, elderly, single mothers? How are they supposed to work two jobs without health insurance? The 53% percent are looking for the culprit in all the wrong places. Somehow they think that the 47% are lazy bums on welfare who refuse to work. The 53% are either blissfully or willfully unaware that what keeps them from joining the 47% is one injury, one pink slip, one accident. Adversity is no doubt good for building a character but not everybody is Napoleon. And what do they have to show for such hard work that they’re doing? Guys, you’re on a treadmill that keeps going faster and faster and one day you won’t be able to keep up. I appreciate your fighting spirit, but you’re fighting the wrong war! The source of your suffering is not the unemployed, they are merely a symptom, it’s the rigged game that you play against the house. The 47% or the 99% of the OWS are simply saying: we refuse to play that game.

A few words about the house. I think the most honest business nowadays is a casino. Let me elaborate. First of all, they do not hide under the false façade: you know how their business model works. They do not pretend that your well-being is important to them, they are there to assist you in having a good time. When you’re a client of the casino they hold their promise: you get free drinks, you get comped, sometimes you get a free room. If you’re elderly or disabled you get an oxygen mask and an electric cart. And they take your money. Yes, it’s a fleecing business, but 1. You’re fully aware of this 2. You’re  having a good time. Wall Street and corporations have thus violated the most important principle of the system they themselves built: keep the customer happy. And by customer I mean taxpayer. If they insist on running the country, if they insist on controlling government (read: taxpayers) resources then the first rule they should have upheld is keep the customer happy. Imagine if the casino gambled with your money, lost it and then had the chutzpah to call you a welfare bum. That would piss you off. But would you be pissed off at your fellow customers or at the casino? Wall Street fucked it up spectacularly! They would have never drawn so much attention to themselves and would continue to run this shop if only they adhere to some simple rules and knew when to stop. Everything was going in their favor. Supreme Court’s Citizens United decision granting corporations a personhood, politicians in their pocket, oblivious populace immersed in Jersey Shore and the belief that hard work pays off. It is those customers, the golden goose, the sacred cow that should have been cared for, not slaughtered; it’s them that Wall Street needs, not the other way around. Nowhere in the world can you find such premium clients as American taxpayer. What more did they want? The conditions were ripe to once and for all to cement the corporate world domination (cue in Dr. Evil’s laugh here), but then they handed the reins to a few self-assured frat boys. Very imprudent! So, Wall Street really have no one to blame but themselves for the current predicament. Not the customers. Customers played by the rules.


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